Support Copilot Rollout
Reduced average response time by 38% while increasing answer quality consistency.
Stack: LLM routing, retrieval, policy filters, human handoff
Work
Outcomes, Not Slide Decks
Below are indicative engagements—names anonymised—spanning customer-facing AI experiences and MCP-backed access to heritage systems. Every build pairs UX clarity with integration discipline so wins survive contact with real operations.
Sales Intelligence Assistant
Automated account prep and CRM updates, saving 11+ hours per rep each week.
Stack: MCP connectors, workflow agents, CRM actions, observability
Legacy ERP MCP Gateway
Let field teams query inventory, fulfilment status, and pricing through an assistant—without exposing raw SQL or bypassing business rules baked into a 15-year-old ERP.
Stack: MCP tool layer, SOAP/REST adapters, row-level auth, structured logging
Internal Knowledge Agent
Gave operations teams a single AI interface to SOPs, docs, and live business data.
Stack: RAG pipeline, vector search, source citation, eval harness